Terms & Conditions

Terms & Conditions

ACCOUNT INFORMATION

  • For credit card terms – MasterCard®, Visa®, Discover®, and American Express® are accepted and credit card is charged at the time of shipment.
  • To apply for open credit terms, you must complete and sign our Business Application.
  • Net 30 offered with approved credit from LANG.
  • Finance charges of 1.5% (18% annually) may be assessed on invoices beginning the day following
  • the due date.
  • Sales promotions may no longer apply to accounts that are not timely paid.
  • Prices are subject to change without notice.
  • The LANG Companies, Inc. must receive written notice of any ownership and address changes 30 days prior to the change becoming effective.

ORDERING REQUIREMENTS

  • New The LANG Companies, Inc. Customers: $250 per store
  • New Customers: orders less than $500 must be paid with credit card
  • Established Accounts: $150 per store, per ship date
  • Net 30 offered with approved credit from LANG.

SHIPPING

  • Cancellation/changes to orders must be made a minimum of 15 business days prior to
  • requested ship date.
  • Backorders: Under $75 will be canceled.
  • We will not offer a call prior to shipping.
  • Each shipment will incur a handling fee/tariff surcharge.
  • All products are shipped via the most efficient manner unless otherwise requested.
  • F.O.B. New Braunfels, TX, USA.

CLAIMS

  • All overdue accounts are subject to a monthly finance charge of 1.5% (18% annually).
  • NSF Check Fee – A $30 fee will be charged for all returned checks, and credit terms may be changed.
  • Orders will be held for any account with a past due balance over 30 days and may not be shipped
  • until the account is paid in full. This includes finance charges.
  • Orders on past due accounts are subject to cancellation. Any Sales Promotions may no
  • longer apply.
  • If an account is placed for collection, customer agrees to pay all attorney fees, court costs and collection fees.

DAMAGES

  • UPS, FedEx and Common Carrier note damages upon delivery.
  • Original box, packing material, and tracking labels must be saved in case of inspection by carrier.
  • Call the carrier to report the damage and receive claim instructions.
  • All damaged items must be reported within 21 days from receipt of shipment. No action may be taken if
  • not reported within the above stated period.

RETURNS

  • The LANG Companies, Inc. has a “non-return” policy.
  • A 20% restocking fee will be charged for all refusals, and credit terms may be adjusted.
  • Cancellations and changes to orders must be made a minimum of 15 days prior to requested ship date.
  • All claims, shortages, or discrepancies must be reported within 21 days from receipt of shipment.
  • No action may be taken if not reported within the above stated period.

For a full listing of The LANG Companies, Inc. terms and conditions, please contact your sales representative or call 800.262.2611